FAQs 🍭

RoKii's freeze-dried candies are magical sweets 🎩 that have undergone a special process called freeze-drying. This process removes water from the ingredients at low temperatures, preserving all the flavor 😋 and nutrients 🌟. The result is a crunchy candy with explosive flavor that you'll love! 💥

We use natural, high-quality ingredients 🌿. Our candies are made with authentic flavors, and lots of love ❤️. Check the ingredient list on each product for more details.

Some of our products may contain allergens like nuts 🥜, dairy 🥛, or gluten 🌾. We recommend checking the allergen information in the description of each product before making your purchase. We want you to enjoy safely! 🛡️

To maintain freshness and perfect crunchiness 😍, store your candies in a cool, dry place 🌬️, away from direct sunlight ☀️. Once the package is opened, it's best to enjoy them soon... although we know you won't be able to resist for long 😜.

It's very easy! 🛒, add your favorite products to the cart, and follow the steps to complete your purchase. In just a few clicks, your candies will be on their way! 🎉

Currently, we ship nationwide. If you're outside the country and wish to try our products 🌍, contact us, and we'll do our best to reach you. Sweetness knows no borders! 🌐

We work to get your candies to you as soon as possible 🏃‍♂️. Shipments usually take between 2 and 5 business days. We'll send you a tracking number 📦 so you can stay updated every step of the way.

Absolutely! 🔍 Once your order is shipped, we'll send you an email with the tracking number. That way, you can follow your candies' journey right to your door 🚪.

We accept credit and debit cards 💳 (Visa, MasterCard, American Express), PayPal 🅿️, and bank transfers 🏦. Choose the option that suits you best!

Absolutely! 🔒 Our website uses SSL encryption to protect your personal and payment data. Your security is our priority 🛡️.

If for any reason you're not satisfied 😔, you can return unopened products within 5 days of receipt 🗓️. Check our Return Policy for more details. We want you to be happy! 😊

Oh no! 😱 If this happens, contact us immediately at hello@rokiis.com or through our social media 📱. We'll resolve the issue as soon as possible to get you smiling again 😄.

Use this text to share the answer to the question with your customers.

Use this text to share the answer to the question with your customers.